Privacy Policy

1. Overview

GoFlamingo (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and store information when you use our website and related services.

We comply with British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.

2. Information We Collect

We collect personal information that you provide when using our Service, including:

• Name
• Business name
• Email address
• Phone number
• Pickup and drop-off addresses

We also collect limited technical data (such as browser type and general location) through Google Analytics to help us understand site traffic and improve user experience.

3. How We Use Your Information

We use the information we collect to:

• Process and review delivery requests
• Communicate order status updates (e.g., approvals, rejections)
• Improve and personalize your experience
• Maintain Service functionality and security
• Analyze site performance and usage trends

We do not sell or rent personal information to any third parties.

4. Data Storage and Retention

Information you provide is stored securely using Firebase Hosting and related Google services. Some non-sensitive data (like your contact details) may be stored locally on your device to make future submissions easier.

We retain information only as long as necessary to fulfill the purposes described above or as required by law.

5. Information Sharing

We may share limited personal information only in these circumstances:

• With delivery administrators or contractors for order processing
• With service providers such as Google (Analytics, Firebase) who support our operations
• When required by law or legal process

All third-party providers we use are expected to handle information in accordance with applicable privacy standards.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no online service can be completely secure, and you use our Service at your own risk.

7. Text Message Notifications

If you provide a phone number, we may send text messages related to delivery approvals or updates. We do not use your number for marketing purposes.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting info@goflamingo.ca. We will respond to all reasonable requests in accordance with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy as needed. When we make significant changes, we will post the new version on this page with a revised effective date.

10. Contact

For questions or privacy-related concerns, contact: